Frequently Asked Questions

Yes you can use the referral. Our staff will assist you with updating your referral (by contacting your GP on your behalf) with the details of the new psychologist.

Counselling provides a safe and confidential environment to reflect on personal issues that are causing distress to you. Some benefits of counselling include having time to look at your situa-tion from a different perspective, developing goals and strategies to resolve issues, understanding yourself and others better, and having a space to explore your feelings and emotions.

Please contact us on 1300 001 778, and we can arrange for a psychologist to answer any questions regarding counselling, and how it can support your particular case.

Sessions are confidential, and meet the requirements of confidentiality set by the Australian Health Practitioner Regulation Agency (AHPRA). Psychologists are not allowed to share any of your private information, or the contents of your sessions, without your prior approval.

The only exceptions to this are when Psychologists are required by law to disclose infor-mation due to an identified risk (in the case of a significant risk of harm to you or another person), where the issue involves the neglect of a child, or when a court has ordered the submission of medi-cal records (a subpoena).

A psychologist is a registered professional with training in human behaviours, feelings, emotions, motivations and development. Psychologists use evidence-based (scientifically proven) methods to assist clients to understand themselves better and manage issues causing stress, depres-sion and anxiety.

A psychiatrist is a medical doctor who specialises in the treatment of mental health. Psychia-trists prescribe medication such as anti-depressants. Appointments with a psychiatrist typically in-volve a review of medication and the effectiveness of doses and combinations of medication.

A psychologist uses ‘talking therapy’ (or counselling) to treat mental health issues. Treat-ment includes Cognitive Behavioural Therapy (CBT), Relationship Counselling, Grief and Loss Counselling and other evidenced-based (scientifically proven) therapies.

Psychiatrists and psychologists often work together to provide the best treatment outcome for clients.

Psychologists work collaboratively with their clients to identify the best therapy for the individual’s particular situation. Cognitive Behavioural Therapy (CBT) is a popular treatment technique proven to assist with the management depression and anxiety. Other therapies include Dialectical Behav-ioural Therapy (DBT), Mindfulness Therapy, Acceptance and Commitment Therapy (ACT), Solu-tions Focused Therapy and Relationship Counselling.

Please contact us on 1300 001 778, and we can arrange for a psychologist to answer any questions you might have on the different therapies, and how it can support your particular case.

Counselling might involve clients spending time in sessions reflecting on uncomfortable issues they may have been avoiding. This will lead to unpleasant feelings. This does not mean that the counsel-ling is not working, but is part of the process of learning to cope with difficult emotions and memo-ries.

We understand that you may not be able to attend your appointment due to an unexpected change in your timetable.

New Vision Psychology has a 24 hour cancellation policy which applies to all initial and follow up appointments. This is because we value the time of our psychologists.

If you need to reschedule or cancel your appointment please call us on 1300 001 778 between 8:30am – 5:30pm between Monday and Saturday with at least 24 hours notice (and by Saturday if your appointment is on a Monday) otherwise the full fee will be charged.

We do not accept cancellations via text or email.

The number of sessions required for treatment is dependant on several factors including the severity of your presentation, external factors (such as your home and workplace environment), your histo-ry, and the amount of time you have to focus on your wellbeing.

Generally speaking, clients attend between 6- 12 sessions for short term treatment and those with clinical long-term mental health issues might require ongoing sessions.

We encourage clients to be open and honest with your psychologist if they are not experiencing any improvements during their therapy.

Your psychologist will then be able to appropriately adjust their treatment, or refer you to see a doc-tor to consider other treatment options such as the use of medication. A combination of therapy and medication has been found to provide the best outcome for some clients.

We also encourage you to feel comfortable with your psychologist, and choose a different one if that will help.

Psychologists at New Vision Psychology are able to complete assessments for the purpose of writ-ing court reports or forensic reports, as well as reports for educational institutions (such as schools and university) and for government departments such as the Department of Border and Security (Immigration).