Working at New Vision Psychology
We help you help others
We help you, so you can help others
Established in 2009, New Vision Psychology now has over 30 practitioners across our five clinics in Sydney CBD, Castle Hill, Burwood, Chatswood and Hurstville. We are a commissioned partner with the Sydney North Primary Health Network (SNPHN), providing a full range of psychology services for children, adolescents, adults, couples and families.
With decades of industry experience, we have developed a deep understanding about the challenges of running a private practice, along with the needs of psychologists and clients. Our mission is to translate this into practical tools and efficient processes to help other psychologists do what they do best. Our directors are experienced clinicians who support our practitioners full-time. We’re a friendly and down-to-earth bunch, and you’ll be joining a highly supportive and nurturing workplace.
Our aim is to offer our clients and practitioners the highest level of care and support. We actively cultivate a highly effective team and optimised systems, in order to help our psychologists sustain their passion for helping others.
Learn more about the values that drive us and how we demonstrate them in everything we do.
Grow your passion for psychology and helping others
- Join a well-run private practice with efficient operations
- Receive significant clinical support and professional guidance
- Receive full-time admin support from a highly trained team
- Work independently with autonomy and flexibility
- Participate in our structured peer supervision groups
- Receive clinical supervision from a board-approved supervisor
- Abundant opportunities for professional learning and development
- Be part of a dynamic team and work with likeminded psychologists
- Modern purpose-built offices in convenient locations
Professional integrity and genuine care
At New Vision Psychology, we hold ourselves to high levels of ethical conduct. We are transparent and honest in everything we do. This includes educating our clients so they can make informed decisions about our services, as well as clearly communicating and managing expectations with our practitioners. We use our experience and expertise to help our practitioners grow and maintain a sustainable practice. We are driven by genuine care and a deep motivation to help our practitioners provide the best experience for our clients.
Exceptional level of clinical and professional support
Our directors, Danni and Johan, are experienced clinicians dedicated to managing and supervising our practitioners full-time. They provide same-day clinical support, and are accessible and available to help with any issues that may arise – from ethical or clinical dilemmas, to complex problems, client feedback and complaints, and conflicts of interest. You won’t have to book and wait for external supervision. Our directors are always here to support, listen, collaborate, problem-solve and debrief together with you.
Highly trained and effective clinical intake team
You will be working with a highly skilled clinical intake team providing full-time admin support. As the centre of communication between clients and practitioners, they undergo rigorous training and receive ongoing guidance to uphold professional and ethical guidelines as well as highest levels of service. They are backed by an efficient triage system, and work closely with our referrers, practitioners and directors to provide a cohesive experience for everyone. They are responsible and efficient, with excellent communication skills, great attention to detail and robust knowledge about our clinical services. Each member of our team uses their experience, strength and skills to the best of their abilities to support our clients and practitioners. As a result, they improve practitioner-patient communications, service quality, client satisfaction and continuity of care.
Seamless operations and proven systems
With effectiveness at the core of our practice, we have tailored and implemented IT and CRM systems to ensure seamless administrative processes – including clinical intakes, bookings, cancellations, payments and rebates. Our onboarding process is smooth and cohesive, and you will be fully oriented and trained to use our digital systems. Our accurate therapist matching service means that you’ll always work with your chosen clientele. We also have a marketing team providing ongoing branding and content to boost your professional presence. We take care of all aspects of running a private practice, so you can do what you do best and have a fulfilling and sustainable career.
Autonomy and flexibility
You will have full control over your own hours and caseload. As we only work with reliable and consistent practitioners who provide a high level of client care, we are able to offer a high degree of autonomy and flexibility. Simply choose your preferred hours, clients, presentations and service areas – we have the capacity and resources to cater to your needs and preferences. Whether your priority is to prevent burnout or expand your caseload, our flexible model will serve your needs and goals.
Professional development and career growth
We will help you achieve your professional goals – whether you want to work exclusively with specific types of presentations, or see new and different clients to broaden your skill set. You’ll be able to organise in-house clinical supervision with a board-approved supervisor and have access to structured peer supervision to develop your professional skills and knowledge. We’ll also provide ongoing client feedback and an annual contribution towards your CPD to help you hone your practice.
Strong reputation and retention
Due to the exceptional quality of our services, we’re the preferred practice for a huge network of GPs, paediatricians, psychiatrists and specialists. We have a strong track record of retaining clients as well as practitioners. Most of our practitioners have been with us for a long time and many of our contractors have transitioned to full-time contracting. This is a testament to our culture of care and effectiveness. We’re in this for the long-haul – that’s why we invest greatly in your success and satisfaction.
We’re Hiring!
Our aim is to offer our clients the highest level of care available. To achieve this, we’re constantly on the lookout for skilled and passionate practitioners who share similar values.
Clinical & Child Psychologists (Contract) – Starting 1st February 2024
We are looking for psychologists who are:
- Able to consistently commit to a minimum of 18 hours per week
- Eager to develop their professional skills and experience
- Highly reliable and accountable
- Empathic and passionate about helping others
- Strong work ethic and committed to a high standard of work
- Excellent communication skills
- Motivated to see a wide range of presentations
Clinical Psychologist (Sydney CBD, Castle Hill and/or Hurstville)
- Minimum 3 years’ experience providing focused psychological therapies
- Full registration with APHRA as a clinical psychologist
- Able to treat a wide range of presentations
- Eligible to provide services under Medicare
- Professional indemnity and public liability insurance
Child Psychologist (Castle Hill, Hurstville and/or Burwood)
- Experience treating children (3 years and up)
- Minimum 3 years’ experience providing focused psychological therapies
- Able to treat various behavioural and neurological conditions including ASD and ADHD
- Full registration with AHPRA as a registered or clinical psychologist
- Eligible to provide services under Medicare
- Professional indemnity and public liability insurance
- Current Working with Children’s Check or be willing to undertake this
Desirable but not essential:
- Ability to perform cognitive assessments
- Ability to diagnose ASD, ADHD and/or dyslexia
- Ability to prepare psychological reports
Medical Admin / Customer Service (Permanent Full-Time) – Starting 15 January 2024
A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. You will be joining a dynamic and collaborative team of 6, and will work directly with our clinical directors who are easily accessible and lead with compassion.
Ideally, you will have an interest in mental health, motivation to understand our psychologists’ skill sets, and a desire to support our clients get the most out of their time with us. We have solid training structures in place and will provide significant training and guidance for this role. If you’re willing to learn, we’ll help you thrive in this role and your career!
In this role, you will:
- Be the first point of contact for our customers; answer complex mental health service phone enquires
- Support clients by understanding their specific needs and matching them with the most suitable psychologist
- Understand our psychologists’ therapeutic styles to place clients with the right practitioners
- Take client bookings and schedule appointments
- Liaise with psychologists, doctors and psychiatrists to facilitate referrals
- Provide support to our team of 30+ psychologists
- Perform general administrative duties
What we’re looking for:
- Minimum of 3 years’ experience in a busy call centre or in a medical reception role
- Exceptional communication skills and professional phone manner
- Proactive approach to workplace tasks; ability to work independently
- Multitasking skills; ability to handle high volumes of client enquiries and complex situations
- Highly reliable and with excellent personal and work ethics
- Ability to follow procedures and instructions
- Strong problem solving skills
- High attention to detail
- Excellent spelling and grammar skills
- Strong typing and computer skills; ability to learn new systems
- Ability to work in a team environment; strong interpersonal skills
- Motivated to learn and expand your skill sets
- Desired but not essential: Ability to speak Mandarin and/or Cantonese
What we offer:
- Learn about psychology and make an impact in people’s lives
- Join a friendly team of dedicated and collaborative professionals
- Receive extensive training and ongoing guidance from industry experts
- Dynamic and interesting role – you’ll never get bored!
- Develop your communication and problems solving skills
- Full-time support for any difficult matters or complex issues
- Career stability – stay with us for the long-term
- Convenient CBD location between Wynyard and Martin Place
- Warm and down-to-earth workplace with a coffee machine and unlimited snacks
This is a permanent full-time role – please only apply if you’re able to work 5 days a week.
Hours: Monday to Friday 8:30am – 5:00pm (Lunch 12pm – 1pm)
Applications
If you’re interested in any of these roles, please submit your CV to danni.z@newvisionpsychology.com.au.