Our Mission & Values
New Vision Psychology provides a warm professional environment where everyone feels a sense of belonging. We go the extra mile to provide the right fit for your specific needs.
We aim to create a sense of belonging for everyone, regardless of your age, gender, language, culture or specific needs. We cultivate genuine connections with each of our clients, so that everyone feels comfortable and welcomed.
We are warm, professional and reliable. Although we’re a fairly big practice, our relationships with our clients are intimate and personal. We’re approachable and it’s always easy to talk to us. Our clients reap the benefits and resources of a large practice, while receiving personalised service from a tightly knit team.
Integrated & Cohesive Team
Every member in our team plays a part in the success of your treatment. Our clinically trained customer service team is backed by an efficient triage system; they work closely with our referrers, psychologists and directors to provide a cohesive experience for everyone involved. All our staff are constantly communicating and coordinating as a team across all our clinics. This improves practitioner-patient communications, service quality, patient satisfaction and continuity of care, thus enhancing treatment outcomes.
Accessible & Responsive
We’re available and here for you. We always endeavour to get back to you within 24 hours. You can also confirm your appointments instantly over the phone or through our online booking system. You won’t be put on a waiting list or have to wait indefinitely to secure an appointment. With four locations located within a short walk from major train stations, we’re easy to get to. We also do home and school visits as required.
We abide by a strong code of medical ethics and assume full responsibility of care towards each client we take on. This means not only matching you with the best practitioner for your needs but also maintaining this relationship. Should any issues occur with your practitioner, one of our Directors will personally step in to manage the relationship to ensure your safety and satisfaction.
Supportive Work Culture
We have a flexible and supportive workplace that promotes growth and sustainability. We create a work environment where all our team members thrive and that’s why most of our practitioners have been with us for a long time.