- 1300 001 778
- 02 8068 1113
- Monday – Friday: 8.30am – 5.30pm
Frequently Asked Questions
If you need to change or cancel an appointment, that’s not a problem.
Please call us on 1300 001 778 between 8:30am – 5:30pm Monday to Friday with at least 24 hours’ notice (and by Saturday if your appointment is on a Monday), otherwise the full fee will be charged.
We do not accept cancellations via text or email.
You do not need a referral to see a psychologist. A referral is only necessary if you want to claim a Medicare or SIRA/Workcover rebate.
Make an appointment with your GP to get a Mental Health Treatment Plan and bring this to your first session. This will enable you to claim a Medicare rebate of $129.55 (for a clinical psychologist) or $88.35 (for a registered psychologist) per session for a maximum of twenty sessions per calendar year.
Our clinical reception is available 8:30am – 5:30pm Monday to Friday.
Our psychologists work 9.00am – 9.00pm Mondays to Fridays and 9.00am – 6.00pm on Saturdays.
Booking availabilities will depend on your therapist’s working hours.
We provide a full range of psychology services: psychometric assessments for adults and children; diagnosis and treatment of autism and other developmental disorders; counselling and interventions for individuals, couples and families; psychological assessments and reports for universities, immigration and courts; and EAP services for organisations.
We are also an NDIS-registered provider for Improved Daily Living and Improved Relationships. We provide behavioural support plans and NDIS plan review letters.
After completing your initial intake form, you may prepare as much or as little as you want for your first session.
Some people may feel hesitant or anxious about opening up to a stranger and this is perfectly normal. In therapy, your wellbeing and safety are paramount. Our psychologists are trained to make you feel comfortable and will proceed at your own pace.
The first session is mainly about getting to know you, finding a therapy style that suits you and collaboratively setting therapy goals.
If you’d like to prepare for the first session, these guiding questions may help:
What would you like to achieve from these sessions?
What would you like to change in your life?
What are your past experiences with therapy, if any?
You may also bring along any medical documents, GP or specialist referrals and/or previous assessments and reports.
Both of you may take turns leading and this will probably vary from session to session. Ultimately, therapy is a collaborative process based on trust and openness. You will move forward together, side by side. Your therapist will have a plan but will always match your pace. It is their professional responsibility to ensure you are getting the most from your sessions and achieving your therapy goals.