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Booking and Cancellation Policy

New Vision Psychology has a 24 hour cancellation policy which applies to all initial and follow up appointments. This is because we value the time of our psychologists.

If you need to reschedule or cancel your appointment please call us on 1300 001 778 between 8:30am – 5:30pm between Monday and Saturday with at least 24 hours notice (and by Saturday if our appointment is on a Monday) otherwise the full fee will be charged.

We do not accept cancellations via text or email.
Prepayment is required for all online bookings and this payment is non refundable.
If you would like to reschedule your appointment you can do so with at least 24 hours notice.