Professional Experience

Charlotte is our Office Manager. She has a Bachelor of Law (Hons), with specialisations in Healthcare, Disability and Social Law.

Charlotte is an experienced medical administrator with a keen interest in psychology. She has worked with people from different backgrounds, including volunteering for a crisis line in the UK, providing learning and pastoral support to children with autism, and working as a kayak instructor in Santorini.

Charlotte is approachable, calm and easy-going. She responds to enquiries with kindness and patience. With family being a core value in her life, she often considers how she would want her own loved ones to be treated, guiding her to offer care and respect to each client.

As Office Manager, Charlotte oversees our administrative team, assists with more complex enquiries and coordinates with our psychologists and external professionals. She also helps improve day-to-day processes so appointments, enquiries and referrals run smoothly. She enjoys the variety of the role and finding practical solutions when difficulties arise.

Charlotte appreciates the friendly, collaborative environment at NVP. She enjoys working with our psychologists and supporting the customer service team as they develop their skills and confidence. She finds it particularly rewarding to help clients find a suitable psychologist and make arranging support a little easier.

When she’s not working, Charlotte loves relaxing at home in Sydney with her tortoiseshell cat on her lap and an audiobook playing. She also enjoys watching F1, playing the piano, snorkelling at the beach, having movie nights with her friends and partner, and keeping in touch with loved ones back in the UK.