Vera (Nga Lai) Lam 

Clinical Psychologist


  • Master of Social Science in Clinical Psychology 
  • Member of Australian Psychological Society (APS) 
  • Burwood: Mon, Wed
  • Chatswood: Tue, Thu
  • Language: English, Mandarin, Cantonese

When life’s inevitable pains and difficulties find you, you may feel overwhelmed, helpless, confused, hurt or alone. In these challenging times, seeking therapy is a courageous and responsible step towards taking good care of yourself. I understand that it may not be easy to face your pains and vulnerabilities… I will meet you with gentleness, sensitivity and respect, to ensure you feel safe and comfortable in our sessions. I hope that through our work together, you will begin to make sense of your experiences, grapple with your difficulties, and heal from your past.

Vera Lam

  • Couples Therapy
  • Relationships
  • Anxiety and depression
  • Social anxiety
  • OCD
  • Stress and work-related issues
  • Child under 6
  • Child 6-12 
  • Adolescents (12+)

Professional Experience

Vera is a clinical psychologist who has 17 years’ experience working with an extensive range of clients and presentations. She works with young children, adolescents, parents, couples and families. She treats various issues including trauma, anxiety disorders, stress, anger, parenting, adoption, grief and loss, abuse and depression. Vera is highly experienced in handling complex psychological disorders. In recent years, she has been doing more work on trauma, including PTSD, complex trauma and dissociation. 

Vera believes that a therapist’s authenticity, empathy and unconditional positive regard are essential for promoting growth and healing. In her practice, she applies therapeutic skills and techniques which build upon these foundations. She believes in our natural tendency towards growth, especially in the right conditions. Therefore, she makes it a priority to provide warm, accepting and compassionate therapeutic experiences to facilitate positive change and development.

Vera is gentle, respectful, patient, intuitive and sensitive to others’ needs. Given her character, clients usually find it easy to feel heard and understood. Vera remains calm and composed in the face of intense emotions, so her clients feel safe and supported enough to venture into their fear and distress. For people struggling with specific mental health issues, she aims to help them de-pathologise themselves and separate themselves from their problems. She helps her clients realise their intrinsic capabilities and goodness, to increase their capacities to live with psychological distress, life’s ambiguities and challenges. She supports them to make healthier choices and empowers them to live more fulfilling lives.

Vera uses evidence-based treatment approaches eclectically, including Emotionally Focused Therapy (EFT), Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Compassion Focused Therapy (CFT), Eye Movement Desensitization and Reprocessing (EMDR), Flash Technique, Ego State Therapy, Somatic Therapy and Play Therapy. As each person’s journey is unique, she works with each client to figure out their specific needs and goals. She gives new clients the time and space they need to open up, encouraging them to ask questions and express any discomfort, working collaboratively to find a suitable therapeutic approach.

Vera feels incredibly grateful to have witnessed her clients’ inner strength, courage and resilience amidst their struggles. She learns a lot from her clients and feels honoured to accompany them through their journey of healing and integration. She treasures these connections and finds deep meaning and satisfaction in helping them live richer and fuller lives.

In her free time, Vera enjoys spending time with her family and friends, baking, photography, reading books, playing the piano, watching movies, hiking and spending time in nature.

Counselling Style

Book Appointment With Vera Lam

Booking and Cancellation Policy

All online bookings require full upfront payment. This payment is non-refundable but is transferrable if your appointment is rescheduled with at least 24 hours notice. New Vision Psychology has a 24 hours cancellation policy which applies to all initial and follow up appointments. This is because we value the time of our psychologists. If you need to reschedule or cancel your appointment please call us on 1300 001 778 between 8:30am – 5:30pm between Monday and Friday with at least 24 hours notice (and by Saturday if our appointment is on a Monday) otherwise the full fee will be charged. We do not accept cancellations via text or email. Please cancel by calling 1300 001 778.

If you are eligible for a Medicare rebate, this will be provided after we receive your referral and Mental Health Care Plan. Referral and Mental Health Care Plan Can be Submitted through our portal by clicking HERE or email to hello@newvisionpsychology.com.au or ask your GP to fax it to 02 80681113

(Please note that if you bring a copy of your referral to your psychologist at your initial session, there may be a significant delay in receiving your rebate, please submit your referral through our portal prior to your session.)

If you are booking an online session, please email your referral to hello@newvisionpsychology.com.au  or ask your GP to fax it to 02 80681113